Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at andyoursoul@gmail.com
& Your Soul
How can i get 10% off for the first order?
In order to enjoy the 10% discount on the first order, you need to sign up and subscribe our Newsletter, which is usually in the pop-up window and the lower left corner of the homepage. If you can't get the discount code normally, please contact us: andyoursoul@gmail.com
To ensure that your pieces remain in top condition, we recommend the following care:
- Keep your jewelry away from perspiration, water, perfume and cosmetics. This is especially important for our gold-plated pieces which are more prone to oxidation and tarnishing.
- Make sure to remove your jewelry before, showering/bathing, swimming or engaging in any other activity that is subject to friction or contact with water.
- Do not wear your jewelry during sleep.
- Keep your jewelry in a cool, dry spot, with the original box or bag.
Returns
Can I return my product?
Yes! We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice. Generally, customers should be responsible for the cost for any returning items.
Please get in touch if you have questions or concerns about your specific item.
Shipping
What are & Your Soul shipping options? Do we offer free shipping?
& Your Soul currently offers Free Shipping on all over the world orders over €45,00 in the Europe. Expedited shipping options are available at checkout and calculated dynamically based on destination.
If you have special shipping needs, please contact us via our website or at andyoursoul@gmail.com. In the event your shipment is delayed, or any issues arise in production that could delay your order, we will contact you with any details or questions.
Why didn't i receive my package?
We are sorry in advance! If you have not receive your order, but it is mark as delivered, we suggest you to:
- Check with your neighbours and around your residence.
- Check your address online, make sure if it is accurate.
- Please wait for 3 days, sometimes the shipping company will pack according to the regulation
Once your parcel is delivered by the carrier, we are not responsible for it. However, will try our best to assist you to look for it! Contact our team at andyourwoul@gmail.com.